FREQUENTLY ASKED QUESTIONS

No — you can checkout as a guest. Creating an account helps you track orders and save details for next time.

We process orders quickly. If you need to cancel or update details, please contact us immediately at info@gadgetora.co.uk. If the order has already shipped, you can request a return following our Return Policy.

Enter your promo code at checkout. Only one code can be used per order, and it doesn’t apply to already discounted items or gift cards.

We ship worldwide. Standard delivery is a flat £9.99. Orders over £50 ship free. Express options may be available at checkout.

Orders are processed within 1 business day. Estimated delivery times:
• UK: 2–4 business days
• Europe: 5–10 business days
• Rest of World: 7–14 business days.
Please note that carrier delays, customs, and holidays can affect timings.

You’ll receive a tracking link via email once your parcel ships. You can also check it anytime on our Track Your Order page.

International orders may be subject to import taxes or fees charged by your country’s customs office. These are not included in our prices or shipping fees.

You can return products within 30 days of delivery if they’re unused, in original condition and packaging, with all accessories included.

For change-of-mind returns, customers cover return postage. If we sent a faulty or incorrect item, we’ll cover reasonable return costs — contact us first for a label.

Refunds are processed within 14 days of receiving and inspecting the returned item. Funds are returned to your original payment method (bank processing times may vary).

Most electronic items come with a 12-month warranty covering manufacturing defects from the date of delivery.

If your parcel arrives visibly damaged, notify the courier and contact us within 48 hours with photos. For items that don’t work on first use, email us within 7 days for immediate help.

Email info@gadgetora.co.uk with the subject “Warranty Claim”. Include your order number, product name/SKU, a short description, and photos or videos. We’ll reply with an RMA and next steps.

We currently accept Visa and Mastercard (credit or debit). Other payment methods aren’t supported yet.

Yes. All payments are handled by PCI-DSS compliant providers using TLS encryption. We never store your card details, and your bank may require 3-D Secure verification.

All items are new unless clearly marked as refurbished or graded on the product page.

Product listings specify plug type and voltage. UK standards apply by default — for other regions, you might need an adapter. Contact us before purchasing if you’re unsure.

Yes. Please email b2b@gadgetora.co.uk with your requirements for a tailored quote.