Return & Refund Policy

Last updated: 29/04/2026

1. Your Statutory Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 calendar days of receiving your goods, without giving any reason.

To exercise your right to cancel, you must notify us before the 14-day period expires by emailing info@gadgetora.co.uk with your order number and a clear statement of your intention to cancel.

Once you have notified us, you must return the goods within 14 days. We will issue a full refund — including your original standard delivery charge — within 14 days of receiving the returned goods or proof of postage, whichever is earlier. You are responsible for the cost of return postage under your statutory right to cancel, unless the item is faulty or was incorrectly sent.

2. Our 30-Day Return Window

In addition to your statutory rights, we offer a voluntary 30-day return window from the date of delivery. To be eligible, returned items must be:

• Unused and in their original condition;
• In the original packaging, including all accessories, cables, manuals and protective materials;
• Accompanied by proof of purchase (your order confirmation or receipt);
• Returned within 30 days of the delivery date.

Items that do not meet these conditions may be refused or subject to a partial refund at our discretion.

3. How to Request a Return

1. Email info@gadgetora.co.uk with your order number, the item(s) you wish to return and your reason for returning.
2. Our support team will review your request and respond within 2 business days with a Return Merchandise Authorisation (RMA) number and our return address.
3. Pack the item securely in its original packaging. Clearly mark the RMA number on the outside of the parcel.
4. Send the parcel using a tracked and insured postal service. Keep your proof of postage until your refund has been confirmed.
5. Once we receive and inspect the returned item, we will process your refund within 14 days.

Important: Returns sent without a valid RMA number may be delayed or refused. We are not responsible for items lost or damaged in return transit.

4. Return Shipping Costs

For covered returns, please contact us before sending to confirm the return postage arrangement. We will either provide a prepaid label or agree a reimbursement amount in advance.

5. International Returns

Customers returning items from outside the United Kingdom must ensure the parcel and any accompanying customs declaration clearly state “Returned Goods — No Commercial Value” to avoid import duties being levied on return.

If customs charges or import duties are incorrectly applied to a returned parcel and billed to us as a result of an inaccurate declaration by the customer, these costs may be deducted from the refund amount.

We recommend using a tracked and insured international service for all international returns. We cannot accept liability for return parcels lost in international transit.

6. Faulty, Damaged or Incorrect Items

If your item arrives damaged in transit, is faulty or is not what you ordered, please contact us as soon as possible:

• Transit damage: Report within 48 hours of delivery, with photographs of both the outer packaging and the damaged item;
• Faulty items: Report within 30 days of delivery for an immediate remedy; items found to be faulty after 30 days may be eligible for repair, replacement or partial refund under the Consumer Rights Act 2015;
• Wrong item received: Report within 7 days of delivery.

For verified faults, damage or incorrect items, we will offer one of the following remedies at your choice (subject to availability):

• A full replacement of the same item;
• A full refund to your original payment method;
• A repair (where applicable and agreed in advance).

7. Items Not Eligible for Return

The following items cannot be returned unless they are faulty or were incorrectly sent:

• Items that have been used, opened or are not in their original condition;
• Items with missing components, accessories or original packaging;
• Items returned after the 30-day window has expired;
• Gift cards, vouchers or digital/virtual licences;
• Customised, personalised or made-to-order items;
• Clearance or final sale items (unless defective);
• Items where the seal has been broken for hygiene or health protection reasons.

8. Refunds

Once we receive and inspect the returned item, we will notify you of the outcome by email. Approved refunds are processed as follows:

• Refunded to your original payment method (Visa or Mastercard);
• Processed within 14 days of receiving the returned item or proof of postage (whichever is earlier);
• Your bank or card issuer may take an additional 3–10 business days to credit the funds to your account.

Original outbound shipping costs will be refunded only where the return is due to our error (faulty, damaged or incorrect item) or where you are exercising your statutory 14-day right to cancel. Outbound shipping is non-refundable for change-of-mind returns outside the 14-day statutory window.

If an item is returned in a condition that does not meet our return criteria, we reserve the right to refuse the refund or apply a partial deduction to reflect any reduction in value.

9. Your Statutory Rights

Under the Consumer Rights Act 2015, you are entitled to goods that are of satisfactory quality, fit for purpose and as described. If your item does not meet these standards within 30 days of purchase, you are entitled to a full refund. After 30 days, you may be entitled to a repair or replacement, or a partial or full refund if repair or replacement is not possible or has failed.

Nothing in this policy limits or excludes your statutory rights as a consumer.

10. Contact Us

For all return and refund queries, please contact our customer support team:

• Email: info@gadgetora.co.uk
• Phone: +44 7418 635497
• Business hours: Monday to Friday, 9:00 AM – 5:30 PM (GMT/BST)