Return & Refund Policy

Last updated: 17/09/2025

Window: 30 days from delivery for most items in new condition with original packaging and accessories.

1) How to request a return

1. Email info@gadgetora.co.uk with your order number and reason.
2. Receive RMA and return address from support.
3. Pack securely, mark the RMA on the parcel, use a tracked service.

2) Return shipping costs

• Change of mind / not suitable — you pay return postage.
• Wrong/defective item — we cover reasonable return costs (prepaid label or reimbursement if agreed).

3) International returns

Mark the parcel and customs declaration as “Returned goods” to avoid import charges. Fees billed to us due to incorrect declaration may be deducted from your refund.

4) Not eligible

Used/damaged items, returns after 30 days, gift cards/virtual licences, customised or clearance items (unless defective).

5) Damaged on arrival / faults

Report transit damage within 48 hours, with photos of packaging and item. We’ll arrange a repair, replacement or refund as appropriate.

6) Refunds

Processed within 14 days after inspection, to the original payment method. Original outbound shipping is refundable only where we are at fault.