Warranty Policy

Last updated: 29/04/2026

1. Warranty Coverage & Period

Our standard warranty covers manufacturing defects in materials and workmanship for a period of 12 months from the date of delivery, unless a different period is stated on the specific product page.

Some products may carry an extended manufacturer’s warranty. Where this applies, it will be stated on the product page. In such cases, warranty claims after the first 12 months should be directed to the manufacturer.

2. What Is Covered

Our warranty covers the following, provided the item has been used in accordance with the manufacturer’s guidelines:

• Defects in materials or workmanship that arise under normal consumer use;
• Hardware failures not caused by external factors, accidental damage or unauthorised modification;
• Components that fail to function as described on the product page under normal operating conditions.

3. What Is Not Covered

The following are excluded from our warranty:

• Damage caused by misuse, accidental damage, drops, impacts or liquid ingress;
• Damage caused by improper installation, incorrect voltage or use of incompatible accessories;
• Normal wear and tear, cosmetic damage (scratches, dents, worn finishes) or damage to consumable parts;
• Software issues, data loss, malware, viruses or incompatibilities with third-party applications;
• Devices that have been rooted, jailbroken or had custom firmware installed;
• Repairs or modifications carried out by unauthorised third parties;
• Battery capacity reduction over time, which is a normal characteristic of rechargeable batteries;
• Minor pixel irregularities within manufacturer-specified tolerance levels;
• Damage resulting from failure to follow the manufacturer’s care or storage instructions;
• Products where the serial number has been removed, altered or is illegible.

4. Dead on Arrival (DOA) & Transit Damage

If your item arrives visibly damaged in transit, please:

• Note the damage with the delivery courier at the time of receipt where possible;
• Take photographs of the outer packaging and the item before further use;
• Contact us at info@gadgetora.co.uk within 48 hours of delivery.

If your item is Dead on Arrival (completely non-functional from the moment of receipt), please report this within 7 days of delivery. Items confirmed as DOA following inspection are eligible for a priority replacement or full refund at your choice.

5. How to Make a Warranty Claim

1. Email info@gadgetora.co.uk with the subject line “Warranty Claim”.
2. Include the following information in your email:
   • Your order number;
   • Product name and SKU (as shown on your order confirmation);
   • Serial number of the item (where applicable);
   • A clear description of the fault or issue;
   • Photographs or video showing the defect.
3. Our support team will review your claim and respond within 2 business days. We may ask for additional information or images to assist our assessment.
4. If your claim is approved, we will issue a Return Merchandise Authorisation (RMA) number and provide return instructions. Do not return items without an RMA number, as they may be refused.
5. Once we receive and inspect the item, we will confirm the outcome and arrange your remedy.

6. Return Costs for Warranty Claims

Where a warranty fault is confirmed following inspection:

• We will cover reasonable return postage costs (either via a prepaid return label or reimbursement, agreed in advance);
• For international returns, please mark the parcel and customs declaration clearly as “Warranty Return — No Commercial Value” to avoid import charges. Customs fees incorrectly applied due to inaccurate declarations may be deducted from any applicable refund.

If the item is inspected and no fault is found, or the fault falls outside the scope of the warranty, the return postage may be your responsibility and we will contact you to discuss the options.

7. Warranty Remedies

Where a valid warranty claim is confirmed, we will offer one of the following remedies:

• Repair — using new or equivalent-quality parts, at no cost to you;
• Replacement — with the same model or an equivalent or better model where the original is unavailable;
• Refund — a full or partial refund to your original payment method, where repair or replacement is not possible or has failed.

The remedy offered will be determined based on the nature of the fault, the age of the item and stock availability. We will always discuss the options with you before proceeding.

Repaired or replacement items will be covered for the remainder of the original warranty period or 90 days from the date of repair/replacement, whichever is longer.

8. Your Statutory Rights

This warranty is offered in addition to, and does not replace or limit, your statutory rights as a consumer under the Consumer Rights Act 2015. Under this legislation, you are entitled to goods that are of satisfactory quality, fit for purpose and as described. If a product fails to meet these standards, you may be entitled to a repair, replacement or refund regardless of whether a manufacturer’s or seller’s warranty applies.

For more information on your statutory rights, visit the Citizens Advice website at citizensadvice.org.uk.

9. Business Customers (B2B)

Warranty terms for business customers purchasing under a trade or B2B account may differ from those set out in this policy. Please refer to your specific trade agreement or contact us at b2b@gadgetora.co.uk for details.

10. Contact Us

For all warranty enquiries, please contact our support team:

• Email: info@gadgetora.co.uk (subject: “Warranty Claim”)
• Phone: +44 7418 635497
• Business hours: Monday to Friday, 9:00 AM – 5:30 PM (GMT/BST)